Employees Make the Business

If you’ve been following this newsletter long, you know how much I appreciate my employees at Quality Plus. Since March 5 is Employee Appreciation Day, I wanted to spend a little extra time sharing the appreciation I have for our entire team this month. While we don’t need a day on the calendar to tell us to appreciate our employees, it’s a good reminder to every business owner, manager, or supervisor to let their employees know just how much they appreciate them. Hard work and dedication should always be acknowledged and recognized.

When I first started my own business, it was just me. I did all the work, and it was tough. It didn’t take me long to realize I couldn’t do it all by myself, not if I wanted to grow or expand my businesses. Now, all these years later, I know I wouldn’t have a business without my employees.
Of course, we have to have customers, too — but if I was still doing this by myself, I wouldn’t have very many customers. They really go hand in hand, but the employees are the people who keep things moving, and they deliver the quality service that keeps our customers coming back when they need us!

I made it a goal from the very beginning to hire people who have good attitudes, have good ethics, and genuinely want to be a part of the business. Like any business, we’ve had a few bumps in the road. You can interview a person who looks great on paper who isn’t so great in practice. We’re fortunate that we’ve been able to put together a team that works so well together and loves what they do. It took a lot of effort to get to this point, but it was worth it. I’ve learned a lot about hiring people over the years, and I’ve learned a lot about who I want to work with, like good family people who have a passion for customer service.

And good customer service is the key to running a successful business. When I hire people, I want them to realize that their paycheck comes from every single person who walks through our door. When employees care about the customer, that customer is going to keep coming back — and they’re probably going to tell their family and friends about us, too!

All I can really say is that everyone at Quality Plus does a great job — I know I can count on our team to take care of customers and get things done. Even better, if I’m out for a few days, I know everything is going to be just fine. I can take a day to hit the golf course and I don’t have to worry about a thing! I appreciate my employees. I’m happy I’ve been able to find and train a good group of people, and I’m happy they care so much about our customers.

P.S. Spring is just around the corner. Make sure your auto maintenance is up to date and be sure to check out our Oil Change/Tire Balance and Rotation special for March!